Salary
Competitive.
Format: Fully Remote.
Operations Manager | Remote (Estonia-based company)
Experience
We’re looking for a proactive, analytical, and structured professional who thrives on numbers and process discipline. You’ll act as the CEO’s right hand, ensuring sales consistency, efficient logistics, and strong team performance across all retail points.
Benefits
We’re a growing mobile accessories retailer headquartered in Tallinn, Estonia – managing a network of ~15 retail locations and scaling fast. With 95% of revenue driven by accessories and the rest by mobile phone repairs, we’re looking for a hands-on Operations Manager to partner directly with the CEO and ensure operational excellence across all stores.
About the company and the project:
Your tasks
Supervise daily operations across ~15 stores. Monitor retail KPIs. Lead team performance reviews, enforce checklists, reports, and corrective actions. Maintain sales and operations dashboards, covering sales, repairs, returns, and logistics SLAs.
Manage inventory turnover, replenishment, and transfers between stores. Prevent overstocking and control aging inventory. Track OOS rates, stock accuracy, and pricing integrity. Oversee repair turnaround times and monitor metrics. Build dashboards to track KPIs and identify improvement areas. Provide weekly performance reports and strategic recommendations to the CEO.
Act as the communication bridge between CEO, retail teams, and suppliers. Support decision-making through structured analysis and follow-ups.
Manage inventory turnover, replenishment, and transfers between stores. Prevent overstocking and control aging inventory. Track OOS rates, stock accuracy, and pricing integrity. Oversee repair turnaround times and monitor metrics. Build dashboards to track KPIs and identify improvement areas. Provide weekly performance reports and strategic recommendations to the CEO.
Act as the communication bridge between CEO, retail teams, and suppliers. Support decision-making through structured analysis and follow-ups.
Advantages
Requirements
3–5+ years in multi-store retail (mobile accessories or electronics). Structured, analytical, and execution-focused — a doer, not a coordinator.
Advanced Excel/Google Sheets proficiency (Pivot, Lookup functions, Forecasting). Experience with POS/ERP systems (Erply or similar).
Strong background in inventory and logistics management. Proven ability to manage KPI-driven teams and processes.
Fluent in Russian and English; Estonian is a plus.
Nice to Have: Experience creating dashboards for sales, repairs, and logistics, Familiarity with performance metrics: DOH, OOS%, SLA, and return rates.
Advanced Excel/Google Sheets proficiency (Pivot, Lookup functions, Forecasting). Experience with POS/ERP systems (Erply or similar).
Strong background in inventory and logistics management. Proven ability to manage KPI-driven teams and processes.
Fluent in Russian and English; Estonian is a plus.
Nice to Have: Experience creating dashboards for sales, repairs, and logistics, Familiarity with performance metrics: DOH, OOS%, SLA, and return rates.
Direct collaboration with the CEO.
Stable compensation + performance-based bonuses.
Opportunity to shape and scale a retail business.
Stable compensation + performance-based bonuses.
Opportunity to shape and scale a retail business.
Please get in touch
with our recruiters via
Telegram: @hr_createit
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