Account Manager | Remote
Experience
We are looking for an Account Manager to support and grow B2B SaaS clients in the iGaming industry. This role focuses on client success, retention optimization, and long-term partnership development.
Benefits
Format: Full-time, Remote, flexible schedule.
Salary
Competitive salary + performance-based bonuses.
A modern SaaS platform that automates player retention and reactivation in iGaming using messengers and AI. The platform helps operators improve retention, increase deposits, and grow GGR.
About the company and the project:
Your tasks
Client Support & Growth
Onboard new clients: platform setup and client team training. Maintain regular communication with clients, understand their goals, and support them in achieving results. Monitor key client metrics (retention, deposits, GGR, DAU). Proactively assist with campaign optimization and platform configuration.
Revenue Expansion
Identify upsell and cross-sell opportunities. Support clients in scaling their usage of the platform. Prepare case studies and client success stories.
Product Collaboration
Collect and structure client feedback. Share insights with the product and development teams. Test new features and prepare client-facing materials.
Reporting & Documentation
Prepare regular performance reports for clients. Present ROI and platform value. Maintain CRM records and client documentation.
Onboard new clients: platform setup and client team training. Maintain regular communication with clients, understand their goals, and support them in achieving results. Monitor key client metrics (retention, deposits, GGR, DAU). Proactively assist with campaign optimization and platform configuration.
Revenue Expansion
Identify upsell and cross-sell opportunities. Support clients in scaling their usage of the platform. Prepare case studies and client success stories.
Product Collaboration
Collect and structure client feedback. Share insights with the product and development teams. Test new features and prepare client-facing materials.
Reporting & Documentation
Prepare regular performance reports for clients. Present ROI and platform value. Maintain CRM records and client documentation.
Advantages
Requirements
At least 1 year of experience working with B2B SaaS clients. Strong understanding of retention mechanics and metrics (retention rate, churn, LTV, CAC).
Excellent written and spoken English.
Experience with CRM systems. Analytical mindset and ability to work with data.
Nice to Have:
Experience in iGaming, betting, or casino industries. Knowledge of retention and marketing automation tools. Experience with Customer.io, Braze, or similar platforms. Understanding of messenger bots (Telegram, WhatsApp). Technical background or experience with APIs and integrations.
Personal Qualities
Proactive and ownership-driven mindset. Strong client focus. Ability to solve problems independently. Stress resistance and multitasking skills. Team-oriented attitude.
Excellent written and spoken English.
Experience with CRM systems. Analytical mindset and ability to work with data.
Nice to Have:
Experience in iGaming, betting, or casino industries. Knowledge of retention and marketing automation tools. Experience with Customer.io, Braze, or similar platforms. Understanding of messenger bots (Telegram, WhatsApp). Technical background or experience with APIs and integrations.
Personal Qualities
Proactive and ownership-driven mindset. Strong client focus. Ability to solve problems independently. Stress resistance and multitasking skills. Team-oriented attitude.
Remote work with a flexible schedule.
10 paid sick days + 20 paid vacation days per year.
International clients and direct impact on product development.
Learning and career growth opportunities in a fast-growing SaaS environment.
Competitive salary plus performance-based bonuses.
10 paid sick days + 20 paid vacation days per year.
International clients and direct impact on product development.
Learning and career growth opportunities in a fast-growing SaaS environment.
Competitive salary plus performance-based bonuses.
Please get in touch
with our recruiters via
Telegram: @hr_createit
Submit an Application
